Governance documents covering certification process, public policy, scope changes, complaints, terms, and privacy.
AAPA publishes core policy routes so applicants, clients, and stakeholders can understand how certification decisions, scope changes, complaints, privacy, and service terms are handled.
The policies are written as practical public summaries, with detailed documents linked where available.
Contact AAPA before relying on a policy summary for a contract, audit, or certification decision. The team can confirm the current procedure, applicable standard, and records required for the specific scope.
Complaints and formal comments should include the relevant organization, certificate or application details if available, the issue being raised, and supporting evidence.